Return Policy
Last updated: August 7, 2026
Because Peptonia's products are single-use research chemical vials, all sales are final. We do not offer refunds or returns for change of mind, incorrect ordering on your part, or because a product was opened or used.
Damaged or Incorrect Items
If your order arrives damaged (e.g. broken vial, compromised seal) or you received the wrong item, contact us at support@peptonia.com within 7 days of delivery with:
- Your order number
- Photos of the damaged/incorrect item and the shipping packaging
Once verified, we will send a replacement of the correct item at no additional cost. We do not issue cash refunds for damaged or incorrect items — replacement is the sole remedy.
Non-Delivery
If tracking shows your order as delivered but you did not receive it, contact us within 7 days so we can investigate with the carrier. Peptonia is not responsible for packages confirmed delivered by the carrier to the address provided at checkout, or for items lost or seized in customs (see our Shipping Policy).
What's Not Covered
- Change of mind after purchase
- Delays caused by customs, customer-provided address errors, or carrier delays
- Products damaged after delivery due to improper storage
