Privacy Policy

Last updated: August 7, 2026

Peptonia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Peptonia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources: directly from you (e.g. when you create an account, place an order, or contact us); automatically through the Services (e.g. via cookies and similar technologies); from our service providers who enable certain technology on our behalf; and from our partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor and improve the Services — processing payments, fulfilling orders, managing your account, arranging shipping, and facilitating returns/exchanges.
  • Marketing and advertising — sending marketing communications and showing relevant advertising, where permitted.
  • Security and fraud prevention — authenticating accounts and detecting fraudulent or unsafe activity.
  • Communicating with you — customer support and maintaining our business relationship with you.
  • Legal reasons — complying with applicable law or valid legal process, and enforcing our terms and policies.

Research & Age-Verification Data

Because our products are restricted to research use, we may collect additional information at checkout to verify that you meet our eligibility requirements (see our Terms of Service and Research Use Only Disclaimer), including a self-certification that you are 18 years or older and purchasing for legitimate research purposes. We retain this information for compliance and record-keeping purposes only.

How We Disclose Personal Information

We may disclose your personal information to Shopify and other vendors who perform services on our behalf (IT management, payment processing, analytics, customer support, fulfillment and shipping); to marketing partners; when you direct or consent to disclosure; with our affiliates; and in connection with a business transaction, legal obligation, or to protect our rights and the rights of our users.

Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to operate the Services, remember your preferences, and understand how the Services are used. This may include analytics or advertising tools we enable from time to time. You can control cookies through your browser settings; disabling cookies may affect the functionality of the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal information, and to opt out of certain uses. If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent. You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including in jurisdictions that may have different data protection laws than your own.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@peptonia.com.